FREE SHIPPING on order above $99

FAQ Page

Shopping

What should I pay attention to before placing an order?

- woleey sends goods to you from wharehouses in China, and United States, and Spain. So, you (or the consignee) are importers. In most cases, this means you will be liable for import duties and other taxes. Therefore, on receipt of the items it's your responsibility to pay the taxes/charges. - Generally, most of the couriers cannot deliver to PO box. So please offer a street address. - A valid phone number in your account is needed. Samples orders are highly recommended before proceeding with large wholesale orders.

• How to find my favorite items?

There are various kinds of products list on our website. In order to find your preferential items, you may refer to the searching skills below: 1. You may tap the keywords to search it or click the certain category to seek for your favorite products. 2. In every list of our products, there is also an "Advanced Search"button, which can make you easier and quicker to find the free shipping and/orwholesale products. 3. Besides, you can shop according to the sort of Recommended, Best Selling,Price (high to low), Price (low to high) or New Arrival.

• How to remove item out of cart?

You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.

• How to change the order information?

As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.

• How do I choose the specifications of the item I want?

The best way is contacting our customer service to offer us your information. Also when you want to check out, please go to your shopping cart and find the "add remark" button. You can leave a message for us if you have specific requests regarding an item such as size, color, etc. After receiving your order, we will call you or email you to verify your information.

• What is woleey purchase flow?

1. Buyer searches for products and place an order at woleey.com: search for and evaluate an item, communicate with Seller, and then add to cart. 2. Buyer makes payment, which woleey will hold until Buyer authorizes its release to Seller. 3. Seller delivers package. When the payment is confirmed, Buyer will get tracking information. 4. Buyer receives package and checks quality and quantity of item(s). 5. Buyer completes order and gives feedback and product review; payment is released to Seller.

Payment

How do I go about making payment?

Its easy ! all you got to do is click on “proceed to paypal Or Credit Card” in the chekout page , even if you choose paypal you dont need a paypal account to make the purchase you can easily pay with your mastercard or visacard. • If a very large order is delivered from China to my country, will my order be seized by customs? Yes, it is a possibility. We suggest you to ask us in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.

Cash on delivery?

I am sorry to say we cannot accept this cash on delivery. We cannot accept the transaction in which goods are paid for full in cash or by certified check immediately when they are received by the buyer. We really appreciate that you buy items from ericdress, and ericdress.com provides buyers with payment methods such as paypal and credit card/ debit card. So please pay for your order in full, in advance, and we will give you the top class services.

Shipping

Can you ship internationally?

Since February 2018 we started shipping worldwide,All of our products include free shipping, our shipping method take 12-20 days for US and europe residents but it may take longer to arrive at other destinations, to follow our news please subscribe to the newsletter

What could cause an invalid tracking code?

The tracking information normally appears after 2-3 business days. If no tracking information updated for a long time, please contact us as soon as possible, and we will contact the shipping company for you. You may also contact the shipping company by yourself.

Return

What’s your return policy?

What’s your return policy? With our Return and refund system It’s easy ! specialy with our “30 days warranty” for all of our products no questions asked. We even pay return shipping! To ask for a refund or return all you got to do is click on “Request Warranty” on the order page, you will see that each product have it’s own warranty in case of multiple products orders.

What if I changed my Paypal account,can the refund be sent to my new account?

If your PayPalaccount with which you paid your order is no longer available, please contactthe PayPal customer service to reopen it. Then, please send email support@woleey.com with your order number for a refund. Your money will be returned to your oldPayPal account within 3 working days.

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